We guarantee to refund any item purchased on us that you are not completely happy with when you return it to us in a saleable condition within 7 days of receipt. International crystalbyfgg.com purchases can only be returned by post.

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Shipping Cost is not refundable.